blocker == prevents use of system, no work-around
critical == prevents use of function , no workaround
major == prevents use, work-around exists
normal == does not prevent use, but remains difficult to use, no work-around
minor == does not prevent use but has side effect
trivial == an annoyance, but does not affect use or performance, like a bad comment in code.
Priority (we only use 4)
P1 == prevent release
P2 == will fix, but does not prevent release
P3 == will not fix
P5 == unassigned
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